Return & Refund Policy

1. General Return Eligibility

• Items must be returned within 14 days of the original purchase date.
• Products must be in their original, unused condition with all original packaging, tags, and accessories included.
• A valid proof of purchase such as a receipt or invoice is required for all returns.
• Perishable goods, digital downloads, and custom-made items are non-returnable.

2. Non-Returnable Items

• Perishable goods such as food, flowers, and beverages.
• Opened personal care or hygiene products.
• Software, digital codes, or downloaded content.
• Customised or engraved products.
• Sale or clearance items marked as final sale.
• Gift cards and store credit vouchers.

3. Refund Process

• Approved refunds are processed within 5 to 7 business days.
• Refunds will be issued via the original payment method, including cash, card, or store credit where applicable.
• A restocking fee of up to 10% may apply for opened or partially used items.
• Shipping or delivery charges are non-refundable unless the return is due to our error.

4. Exchanges

• Contact us within 7 days of receiving a damaged or defective item.
• Provide a photo of the damage together with your receipt.
• We will arrange a replacement or store credit at no additional cost.
• Exchanges for change-of-mind are subject to stock availability and may attract a price difference.

5. How to Return

1. Bring the item to the original branch of purchase or ship it to our registered address.
2. Present your original receipt or invoice.
3. Our staff will inspect the item and process your return or exchange on the spot.
4. For postal returns, pack items securely. We are not responsible for items lost in transit.

6. Contact for Returns